Privacy Policy

We are committed to protecting your privacy and to adopting technology that gives you a powerful and secure online experience. In general, you can view this website and all the latest news and results without telling us who you are or revealing any information about yourself. We may however, need to monitor website usage to help develop the website and our services.

About Us

This Privacy Policy applies to brightsolid Online Publishing Limited t/a DC Thomson Family History, a company incorporated in England (Company No.04369607)(‘we’ ‘us’ and/or ‘our’) in relation to the operation of the website.   We are registered as a Data Controller with the Information Commissioner’s Office.  Our registered number is Z6639808.

This Privacy Policy explains how we use information that you provide us with and that we collect from you when you use the website, and how we make sure it is stored and managed safely and legally.

This Privacy Policy is part of the Terms & Conditions of using this website, so please read it carefully. We take your privacy extremely seriously and will store all your personal information securely.

The laws you’re protected by

As we are a UK company, you are protected by UK and European data protection laws. If you’d like to know more about data protection generally, read this guide from the UK Information Commissioner.

Collection of Information

We may collect personal information about you:

  • When you submit an enquiry form.  The enquiry form requires you to submit your name and email address.  You can also submit a message, which could contain personal information about you or someone else.  If you provide us with information about another person, you confirm that you have identified us to them and that he/she has given you permission for us to process his/her personal information as set out in this Privacy Policy.
  • Whenever you visit the website, we receive information about what you do during your visit. We may also receive statistical information that does not personally identify you, to understand traffic sources and navigation. We receive this information through cookies. You can find out more about how we use cookies below.
  • We also receive some information about the computer or other device you use to access our service, such as your IP address, browser type, location, how big your screen is, or the pages you visit.

Our use of cookies

We use small files known as ‘cookies’ to enhance your experience of our service as follows:

  • To facilitate optimal use of the website by means of a temporary, ‘session’ cookie, which helps you to navigate through the website and enhance your user experience. These cookies disappear when browser session ends.
  • To help us recognize you as a unique visitor and understand, by means of a permanent, ‘persistent’ cookie, when you visit our website, where you came from, what search engine you used, what link you clicked on, and your location when you accessed the website. We also use persistent cookies to allow us to tailor content to avoid showing you the same messages repeatedly.
  • Analytical cookies. We use analytical cookies and similar analytical tools to compile anonymous, aggregated statistics that allow us to understand how users use our service and to help us improve the structure of our website. This is not personal data, and we cannot identify you in this way. These cookies allow us to understand how many people has seen which pages on the website, to determine how frequently particular pages are visited, to determine the most popular areas of the website, and generally to monitor usage of the website.

Further information.  Please contact our customer support service to request further details about individual cookies used on our website.

Disabling cookies.  Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie by changing your browser security settings, or you can ask your browser to show you where a cookie has been set up. You may also be asked to consent to the use of certain cookies upon entering or registering on our website. Certain features on our website are only activated by the presence of a cookie so, if you do not accept certain cookies, our website might not work properly, and particular features of this website may not be available to you. You can find out more on how to disable/enable cookies by clicking here.

Use of Your Information

Primary purposes. We will use information relating to you to respond to any enquiry made by you.

Other uses. We may use information relating to you for general statistical purposes. We also keep track of the domains from which users visit us. We analyse this data:

  • for trends and statistics and to evaluate the efficiency of our web site and our internet infrastructure.
  • to ensure that services offered are not abused.

We may also use your information for detection of fraud and market research purposes.

You give us permission to use your information for the purposes set out above. We will keep your information for a reasonable period for these purposes.  Once your personal information is no longer required, or on receipt of any request from you, we will delete it from our records in a secure manner.


High quality security technology and processes

We always use up-to-date technology security standards and make every effort to keep our systems as secure as they can reasonably be. Please be aware that although our systems are secure, your information might be intercepted on its way to us via the internet, although it is extremely uncommon for this to happen.


When we might disclose your information

We may share information supplied by you with other companies in the brightsolid group of companies (meaning brightsolid Online Innovation Limited, and any of its subsidiaries from time to time), but only for the purposes described in this Privacy Policy.

The only circumstances in which we will share any of the information we receive about you to a third party are if we:

  • have informed you first, for example by setting it out in this Privacy Policy;
  • have received your permission first;
  • have removed any personally identifiable information before sharing it; or
  • are required or otherwise permitted to do so by law

Where your information is stored

The vast majority of your information is stored securely on our servers in the UK. Some of our third party partners use servers in the United States. When we process data in the United States, we only use providers certified under the EU-approved Safe Harbor scheme.

Seeing what information we hold on you

If you want to know what personal information we hold on you, get in contact and we’ll be happy to supply you with it: there is a £10 administration charge to cover the cost of pulling it together.

Updating your personal information

If the information we hold about you is no longer correct, please let us know and we will update our records. In certain situations, we may choose not to amend your personal information. In this event, we will include an appropriate statement or note about it adjacent to or with the information.

If we change hands

If our business or assets transfers to anyone else, you agree that we can pass your information to that person, so they can continue to provide you with the service.

Changes to this policy

We might make changes to this policy from time to time – check back here to stay up to date.

Contact Us

We hope that’s clear. If it isn’t or you have another question that isn’t covered, please contact us.