DC Thomson Family History has appointed Juliet Bauer to the new role of Chief Customer Officer. Juliet joins from Top Right Group (formerly EMAP) where she is currently Managing Director, Product Management. She takes up the role in February 2014. As Chief Customer Officer, Juliet will be responsible for the company’s brand strategy. She will work on commercial marketing and have responsibility for driving customer engagement and commercial business opportunities.
Juliet has held a number of senior roles in the media, delivering new propositions and improving customer engagement in both B2B and B2C environments. She has worked for national and international companies including News International, Fox News (New York) and Omnicom. During her time at News International Juliet worked on the paid content launch for The Times and The Sunday Times websites and at Top Right Group she was responsible for the launch of data product, WGSN INstock.
DC Thomson Family History Chief Executive Officer Annelies van den Belt said, “It’s a pleasure to announce Juliet’s appointment to my senior management team. “Juliet has a track record of using technology to adapt the customer delivery model reflecting the needs of the digital consumer. I am excited about her contribution to the future success of our business.” Juliet added, “The role at DC Thomson Family History offers me a fantastic opportunity to work with a great team creating products that customers are truly passionate about.”